Refund policy

Thank you for shopping at Perrlo! We want you to love what you ordered, so please read this policy carefully before you buy.

No Return & No Refund Policy

We do not accept returns on any item once it has been sold.
We do not offer a money refund under any circumstances.
Once an order is delivered, it is considered final, except for the size-exchange option described below.

Cash on Delivery (COD) & RTO Orders

If an order placed with Cash on Delivery (COD) is returned to origin (RTO) for any reason, the partial COD amount already collected will not be refunded, under any condition.

Exchanges

We offer an exchange only for size-related issues, within 3 days of delivery.
The exchange is for the same product in a different size only — we do not exchange an item for a different product.
Please contact our customer service team within 3 days of receiving your order to request a size exchange.

Excluded Grounds

No return, refund, or exchange will be entertained on the basis of:

dislike of the fabric;
dislike of the colour;
dislike of the design, print, pattern, texture, finish, softness, or drape;
dissatisfaction with the overall appearance of the product;
personal expectation not being met;
change of mind after ordering or delivery;
preference for another product, colour, design, or variant;
the customer having selected or ordered the wrong product;
perceived variation arising from photography, studio lighting, device display, screen brightness, monitor settings, or similar visual factors;
any other reason substantially based on personal preference or subjective assessment.

Customers are expected to examine all available product details carefully before placing an order.

Exchange Process

Contact our customer service team within 3 days of delivery to request a size exchange.
We will share the return address for the item to be exchanged.
Pack the item securely and ship it back to us at your own cost.
Include a note with your name, order number, and the size you need.

Shipping Cost

The customer is responsible for the shipping cost of sending the item back to us, as well as the shipping cost of the exchanged item being sent out.

Order Delivery Timeline

Once your order is confirmed, it will be processed and delivered within 8–15 working days.

Inspection & Approval

On receiving your returned item, we will inspect it to confirm it meets our exchange criteria.
Once approved, we will process the exchange and ship the correct size to you.